The Auto Tech Service and Before You Buy Auto Inspection Teams are constantly trying to improve our services. We are interested in understanding the value of these services. Your comments and suggestions are also vital to improving our procedures.  We appreciate the privilege of serving you. For completing this customer survey you will receive a $10.00 coupon for your time.

 Thank You

Were you greeted promptly on your arrival or called by 8:00am if after hours?

Yes
No

 

Did you feel comfortable in our shop or on the phone and treated with respect and courtesy?

Yes
No

 

Was the Service Writer attentive to your needs?

Yes
No

 

Was the waiting / reception area clean?

Yes
No

NA

 

What did you like most about your visit?

 

What did you like least about your visit?

 

Was the repair/service performed to your satisfaction?

Yes
No

 

How did you first hear about us?

 

Were you advised of the estimated cost of service?

Yes
No

 

Were other recommended repairs or maintenance suggested?

Yes
No

 

Would you recommend family or friends to our facility?

Yes
No
Maybe

 

Did you know we perform regular maintenance services?

Yes
No

 

Do you plan to return to Auto Tech for your regular maintenance services?

Yes
No
Maybe

 

If not, please share reason why

 

Indicate the importance of each of the following.

 

The repair shop is close to where I work / live. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

A ride to work/school/home if leaving my car for service. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

A Nation-wide warranty on repairs. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

Knowledgeable and Friendly employees. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

No surprises on my bill. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

A shop that is BBB accreditated and / or AAA approved. Choose Option 1. Very Important 2. Somewhat Important 3. Not Important

 

Comments & Suggestions

 

Your Name as it appears in our database

 

Email Address:

 

Would you like someone to contact you directly concerning an issue? If so, please provide any additional contact information.

 

Verification:   

 

 

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